Some organisations have security settings in place that can block domains from being accessed unless they're whitelisted. The domains below should be whitelisted or users may find that the Shorthand app or certain features will not work properly:
Needed for using the Shorthand app and viewing story previews:
*.shorthand.com
Needed for using the Shorthand app’s support chat agent and viewing support documents:
*.intercom.io
*.intercomcdn.com
intercom-sheets.com
intercom.help
.intercomassets.com
*.elev.io
Needed for accessing Google Fonts (e.g. themes often load Google fonts to Shorthand stories)
fonts.googleapis.com
If you would like any more information about this, or any of the domains above, please do get in touch.